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Find
a Good Repair Shop
from Commander Colby
If you are in need of some repairs on your
car and don't know how to find a repair shop that you can trust, try following
some of these tips.
Knowledge and Communication
Know your car. Since you drive it every day,
who would know it better than you? Learn to "sniff out" small problems before
they become major headaches. Cars can give you hints that they are heading
for trouble with little or unusual noises, smells or vibrations. If your
car didn't make that noise a month ago, why is it making that noise today?
You should try to start shopping for a good repair
shop long before you actually need one. This will allow you the time to make
an informed decision and not have to rush when your car breaks down. Know
the shop's payment schedule, billing process and labor rates before committing
your car to their hands. This will save you some very unwelcome surprises
after the repairs are done.
Ask some of your friends or co-workers where
they take their cars for service. You may not hear some of the most positive
stories, but you may learn where you will NOT want to go when your car is
in trouble. Make sure you jot down notes and names of the shops that are
either recommended by others or advised to stay clear of. Word of mouth is
always good advertising for a good repair shop.
Knowing how to communicate with the shop's foreman
is also important. The better you can describe the problem, the quicker you
can get it diagnosed and repaired. Make a list of the problems and go over
that list with a friend or someone who is more experienced with automotive
terminology.
Does my Car fit here?
Take a look at the cars in the parking lot of
a shop you are interested in. Are they similar in quality and value to your
car? Is the parking lot secured and well lit? Are there several cars
there for sale because the customer couldn't pay the high repair bill? Do
the cars that are in for repairs look like they are getting "jimmy-rigged"
and not repaired properly? Does the shop offer a free towing service?
Inside and out, the shop should be well organized
and as clean as possible. A clean shop will likely take better care of your
car than a cluttered, dark and dirty shop would. Chances are that you may
pay a little more for repairs that are done in a top of the line repair shop.
But, chances are also that you may not have to get the repair work done over
due to mistakes or mis-diagnosis of the problem.
Are the Mechanics worth their salt?
A good quality shop will employ top, well trained
mechanics. Look for the "ASE Certified" logo on the shop's windows, the paperwork
or business cards and even on the mechanic's uniforms. Certified or
well trained mechanics are much more qualified in today's automotive repairs
and diagnosis.
Take a Test Drive
If you have a minor problem with your car and
have been putting it off. Now is a good time to get it fixed. By taking your
car in for a minor repair, you can better judge the timeliness and quality
of the work at any shop. This will also help you determine where to take
your car when larger problem arise down the road.
Don't be Afraid to Ask. But, don't Ask for the Impossible
Asking questions is always a good thing. There
are never any stupid questions, only stupid answers. If you do not understand
the terminology that the service writer or mechanic is using, ask him
or her to explain it more in layman's terms so that you will understand what
your problem is and what it will take to fix it.
Never ask for an immediate diagnosis. Leave the
car with the shop and ask them to call you with the estimate. This gives
the mechanic time to accurately diagnose your car's problem and avoids making
them rush to determine what repairs are needed. If you want to drive a properly
repaired automobile and not risk more troubles, don't allow the mechanic
to advise any "shortcuts" in repairing your car. Get it fixed right
the first time and you may never have to fix the same problem again.
Keep that Receipt
File your repair records in a safe place. Know
what guarantees are given with the repairs. The parts and labor are often
different in warranty or guarantee, so it is best to keep track of everything.
If the repair does not meet your satisfaction,
try discussing it with the same shop and give them a chance to make it right.
They will want to have a satisfied customer more than an angry one. Remember
how word of mouth may have brought you to this shop? The same word
of mouth can kill business for a repair shop if they don't take good care
of their customers.
Good luck and drive safely.
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